Refund & Cancellation Policy
Last updated: 27 August 2026
Cozy Cloud sells nightwear and loungewear. For hygiene reasons these items cannot be returned or exchanged simply because you have changed your mind. We do stand behind every piece we send, and the situations below are always covered.
When we accept a return
We will replace or refund an item if, on delivery, it is:
- damaged or defective;
- not the item you ordered; or
- a different size or colour from the one on your order.
How to raise a request
Contact us within 7 days of delivery at cozycloudofficial1@gmail.com or +91 96545 98076, with your order number and photographs of the item and its packaging showing the issue. We aim to reply within 2 business days.
What happens next
Once your request is approved we arrange a pickup at no cost to you. After the item reaches us and has been inspected, we send a replacement or issue a refund.
Refunds
- Prepaid orders are refunded to the original payment method within 5 to 7 business days of approval.
- Cash on Delivery orders are refunded by bank transfer within 5 to 7 business days of approval. We will ask you for your account details.
- Your bank may take a few days more to show the credit.
What we cannot accept
- Items that have been worn, washed or altered.
- Items returned without their original tags and packaging.
- Requests raised more than 7 days after delivery.
Cancelling an order
You may cancel any order before it is dispatched by contacting us, and we will refund it in full. Once an order has been handed to the courier it can no longer be cancelled.
Contact us
Cozy Cloud
393 Kohat Enclave, Pitampura
Delhi 110034, India
Email: cozycloudofficial1@gmail.com
Phone: +91 96545 98076