Our free trial policy is simple - during the trial period if you don't like the product for any reason, we will offer a 100% refund. Just contact us on email@example.com and we will initiate the return process. Cozycloud will bear the shipping charges for the returns. Once a return is accepted, we initiate the refund process within 2 business days. Depending on the channel that was used for payment and mode of refund, it may take up to 7 working days for you receive the refund.
For all products ordered online, we refund the amount back to the same account that was used to pay for the order. However, if the refund is happening after 30 days, refunding the amount back to your card may not be possible. In which case, we will initiate NEFT transfer to your Indian bank account. In case the order was paid for, using cash-on-delivery or card-on-delivery, we process the refund through NEFT transfer. In exceptional cases, where the customer does not have an Indian bank account and we are not able to credit the amount through other means, we will mail cheque/Demand Draft to the customer's address in India. Refunding in the form of hard cash or issuing cheques/Demand drafts in non INR currencies is not possible.
To the extent permissible by applicable law, the mattress is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. In no event will Cozycloud or its suppliers be liable for of procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the mattress or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Cozycloud has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Cozycloud’s total liability will not exceed the purchase price paid for the mattress giving rise to such liability.
Applicable law will be exclusively such prevailing laws in the state of UTTAR PRADESH and the venue of arbitration will be exclusively limited to the City courts of UTTAR PRADESH
Kesag Technologies, D-26, Sector 2, Noida, U.P - 201301
Contact us on firstname.lastname@example.org with the associated pictures and the reason for the claim
No, there are no reverse shipping charges or any deductions for the free trial period. Reverse shipping is handled by Cozycloud regardless of the location in India.
As a policy we do not sell opened products to customers. The returned products are either donated or used in recycled or rebonded foams.
This is done to prevent abuse of the system.